Hybrid (London/UK), Fully remote possible for exceptional candidates / Full-time
£40-70k + £25k Equity
About us
We are a fast-growing team on a mission to reimagine the analytical workflow and make data accessible to all.
The Count canvas combines the power of a data notebook with the collaborative workflow of digital whiteboards. We’re often referred to as the “Figma for data” because of the way Count transforms the way data teams work and communicate with the wider business through greater transparency and trust.
We launched in September 2022 and have seen the canvas concept explode with over 28k canvases created to date and some of Europe’s best startups such as Cleo, BeautyPie, TooGoodToGo and Omnipresent join us as customers.
We’re now looking for passionate, creative people to help us shape the direction of the business and help us grow!
What you'll do
As one of Count’s first Customer Success hires you’ll play a critical role in defining and scaling the way we support our clients to succeed with Count and their wider data strategy. Your responsibilities will include:
- Onboarding and Implementation: Guide new customers through the onboarding process, including product setup, data integration, and configuration, to ensure a smooth transition and successful implementation.
- Relationship Management: Build and nurture strong relationships with customers, acting as their main point of contact, understanding their business needs, and proactively addressing any concerns or issues that may arise.
- Customer Support: Provide timely and effective technical support and troubleshooting assistance to customers, addressing their inquiries and resolving any product-related challenges.
- Product Training and Adoption: Conduct training sessions, webinars, and workshops to educate customers on product features, best practices, and utilization strategies, ensuring maximum adoption and value realization.
- Account Management: Monitor customer accounts, track key metrics, and identify opportunities for upselling and cross-selling additional products or services to drive revenue growth and customer satisfaction.
- Customer Feedback and Advocacy: Collect and analyze customer feedback to identify trends, opportunities for improvement, and product enhancement requests, advocating for customers' needs within the company.
We'd love to hear from you if you:
- Have excellent communication and interpersonal skills, with a knack for building rapport with people
- Strong analytical skills with experience as an analyst with SQL (and python too as a bonus)
- Proven analytical and problem-solving skills to understand customers' challenges, troubleshoot issues, and propose effective solutions.
- Strong collaboration skills to work effectively with cross-functional teams, including sales, product development, and engineering, to drive customer success.